When my printer isn't talking to my computer and I go online to get help, I don't want to be bombarded with buzzwords that make me think I have entered a foreign language site. Terms like enterprise, VPN...VP WHAT?!? I'm not looking for a "flux capacitor" for my Delorean Time Machine; I just want my office's computers and printers to work.

And what is that "you're the one calling for help so you must be the idiot" attitude all about? Clearly, anyone who can make it through the telephone maze to actually speak with a live tech support representative has proven that she isn't stumped easily.



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So, when you call, you are going to be cool and calm and keep track of everything that happens. If you don't get satisfaction from the first tech support representative you speak to, ask to speak to a supervisor. This is called escalating the issue.

My search brought up terms and "technospeak" which threatened to turn me into the world's first "carbon-based life form" computer catapult. I know I am not the only one who feels there should be an easier way to find a company who is geared to a serving a small to mid-sized business. Is there anyone out there? Hello?